"Personal Information" refers to the details that can be used to identify any individual who uses the products/services of the web site. The term "Personal Information" refers to name, address and gender and other details provided by you under your consent.
1. To Provide Superior Customer Service to our Guests
AV15 collects personal information to assist is making your reservation more simpler and easier, and in carrying out your request to ensure your needs are met when staying at the Villa. In addition, personal information is collected to allow us to contact you in case of arising matters related to your stay with us. By maintaining personal information of guests, you are able to reconcile statements/invoices and confirm prior transactions.
2. To Keep Our Guests and Owners Informed
Personal information maybe used to provide guests with newsletters regarding the Villa and to advise on any promotions, offers, discounts or related news that may be of interest. In order to carry out this task, personal information may have to be retained, and be shared with a third party. These companies could include communications and marketing companies, who are under contract with AV15 and are contractually obligated to protect all information shared.
3. For Marketing Research
With regard to surveys, we may wish to contact you to receive your views on the Villa and its service delivery. In most cases, information such as this are collected by a third party, who are under contract with AV15 and as stated above, they are contractually bound to protect the personal information shared. This is done with an intention to understand the trends, needs and expectations of guests.
1. On Our Web Site
A. Initially Upon Contact With Our Web Site
Whenever you visit a site, a cookie is stored in your computer and your computer is identified with a unique ID number. Cookies are small pieces of information that your browser stores on your computer's hard disk. They simplify reservation by automatically filling up preferences already been filled up on your previous visit to the site. Cookies are also used as a way of collecting web site data such as the number of visitors and traffic to specific web pages. This helps us to understand which pages are popular among users and which are not. It also helps us to improve on the site based on page views and number of visitors. You can set your computer to not store any cookies on your computer, if you prefer. However, this may prevent you using some of the functions we offer.
When accessing our web site, your computer will assigned a specific ID number, which will identify you whenever you visit our website. Although personal information such as name, age and address will be anonymous at this point, cookies will allow us to make a log of every time you access the site. Once personal information is entered, we will combine your ID number with the contact information you provided, so that we can recognize you on future visits.
B. While Browsing Our Web Site
When you explore our web site, there may be instances where online surveys or promotions will request you to provide personal information. In responding to this request if you wish to participate, you may have to provide information about your personal identity such as name and address. In instance such as this, we only use information to suit the purposes you have specified.
2. Through our Reservations Offices
A. On Our Web Site
B. Through our Reservations Offices
You can also make a reservation by calling our office. In this instance, we may ask you personal information such as name, contact details and method of payments. In addition, we may also gather information about your room preference, and/or special requests. The information will transmitted to the hotel through a secured communication gateway and confirmation of your reservation will be sent to you directly from the hotel through e-mail.
3. During your stay at the resort
From arrival to departure, we will record your itemized spending, including expenses billed to your room. This information will carried in compliance to financial reporting requirements, including those guidelines imposed by the government. In some cases, information specific to your stay at AV15 may also be stored, such as service issues and payment difficulties. Other than these instances, we may also retain the contents of any documents provided by you such as e-mails, comments, letter and electronic documents that you may have sent us before your stay. Such information is shared only with the rest of the staff at the Villa, and not any third party.
1. At the Hotel or Villa
The Villa goes to great measures to ensure that all personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
2. In Our Marketing Database
AV15 maintains a database of guest information which is used for marketing, promotion and research purposes. Any information sent provides a clear notice of how to discontinue receiving promotional materials.
Please note that e-mail communication is not secure, especially when conveying personal information. When requesting for information using e-mail, do not state your personal information such as credit card number. In addition, when making reservations outside your home, make sure that you always close your browsers. It is recommended that you close your browsers immediately upon completion because if not, you will still be logged on to the page, and it will easy for someone to gain access.
As mentioned before in this statement, third parties of AV15 will receive personal information only in instances when their services are needed to better serve your needs as a guest. All third parties are contractually bound, and will be legally obligated to comply with agreed upon terms and conditions such as protection of personal information.
In exceptional circumstances, personal information may be shared when legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations. Other instances where personal information is shared without your consent are if you have failed to pay amount due and if your stay has been paid by a third party, then all billing information will be send to the paying party.
If you wish to know what personal information we may have of you, you can make a request and we will be more than happy to assist you with your requirements. However, in order to protect personal information of guests, we require that you prove your identity at the time the request is made. You have the option of requesting in person or via letter or fax. AV15 reserves the right to decline access to your personal information under certain circumstances. If your personal information will not be disclosed, you will be provided with the reasons for this non-disclosure.
Your personal information will be stored for the period of time required by law. It may be stored indefinitely by AV15 as long as there is a business purpose for doing so. From time to time we may delete your personal information if you have not stayed with us in a number of years.
AV15, No 18,Alexandra Road,